Shipping policy

Shipping Policy

Thank you for choosing us. This policy explains how we handle order preparation, shipping, and delivery so you know exactly what to expect when you shop with us.

Order Preparation
Once your order is placed, our team begins preparing it right away. Most orders are packed and handed to the carrier within 1–2 business days. We do not ship on weekends or public holidays.

If we receive a large number of orders at once—such as during a sale or holiday period—preparation may take a little longer. Should your order face a major delay, we will notify you by email. Any order placed after 5:00 PM local time will be treated as received on the next business day.

Shipping Methods & Delivery Times
Shipping fees are calculated based on your location and chosen method, and the exact amount is shown at checkout.

Standard Shipping: 3–5 business days

Express Shipping: 1–2 business days

International Shipping: 7–21 business days

These timeframes are estimates only. Occasionally, deliveries may take longer due to carrier delays, weather conditions, or other factors we cannot control.

Order Tracking
After your order leaves our facility, we will send you a confirmation email that includes your tracking number(s). Please allow 24–48 hours for the tracking information to update.

If you have not received any tracking details within 3 business days of your purchase, please contact us so we can look into it.

Domestic Delivery
We deliver to all addresses within the country. Unfortunately, we cannot ship to P.O. boxes at this time. If you have a P.O. box, please enter a physical street address at checkout.

International Delivery
We currently deliver to a selection of countries and regions. Please note that orders shipped internationally may be subject to duties, taxes, and customs charges levied by the destination country. These fees are the responsibility of the recipient and are not part of your order total or shipping cost. We cannot control or predict the amount of these charges.

Because customs rules vary by country, we suggest contacting your local customs office if you need more information.

Missing, Damaged, or Stolen Packages
We are not liable for items that are damaged or lost in transit. If your package arrives damaged, please file a claim directly with the carrier. We recommend keeping all packaging and damaged items until the claim is settled.

If your tracking shows the package as delivered but you cannot find it, please contact the carrier to open an investigation.

Returns, Modifications & Cancellations
Please refer to our Return Policy for information on returns, exchanges, and cancellations.

To modify or cancel an order, contact us within 24 hours of placing it. Once an order has been shipped, we are unable to make changes or cancel it.

Unforeseen Delays
All delivery times are estimates and not guaranteed. Orders may be delayed by events outside our control, including but not limited to severe weather, natural disasters, carrier disruptions, or busy holiday seasons.

Contact
If you have any questions about this Shipping Policy, please contact us using the details listed on our website.